Made to order policy

Store Policy for made on demand Products at SimpelComfort:

At SimpelComfort, we also specialize in producing made-to-order items that are crafted with precision and care. Due to the bespoke nature of these products, please be aware that production times are extended, as indicated on the product page.

Cancellation Policy: Orders for made to order products can be canceled within 2 days of placement. After this period, our factory initiates production, and cancellations are not possible.

Refund/Return Policy: Refunds or returns for made to order products are only accepted in the case of quality mistakes or factory errors. We stand by the excellence of our craftsmanship, and if there's an quality issue, please report it within 7 days of receiving the product. To facilitate the process, submit a video clearly showcasing the error, along with the product name and order number, through our store messaging system. Please note that we only refund made to order orders when its canceled within 2 days or by an production error, quality error from what was promised on the production page